All online orders will ship within 1 business day. You will receive a email with tracking number.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@redwoodsole.com. Please note that returns will need to be sent to the following address: 2209 Hilltop Drive, Redding, C.A. 96002. 

If your return is accepted, we’ll send you a return shipping label if damaged or wrong item. If you do not want the item, you as the customer must pay for the return shipping. You also may be liable for shipping cost in the beginning. We will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@redwoodsole.com.